Privacy Policy

We collect information you provide to us directly, including when you:

• Complete a contact, insurance verification, or admissions form
• Call, text, or email our admissions team
• Request materials or subscribe to updates

The information you share may include your name, phone number, email address, date of birth, insurance carrier and member ID, and any clinical or personal details you choose to include in your message.

We also automatically collect limited technical information when you visit the site, such as IP address, browser type, device information, referring page, and pages viewed. This information is collected through cookies and similar technologies.

Any protected health information you provide as a current or prospective patient is handled in accordance with HIPAA and applicable Pennsylvania law. Our clinical use and disclosure of PHI is governed by our Notice of Privacy Practices, which is provided at intake and available on request. Please avoid sharing sensitive clinical detail through unsecured channels such as public web forms, email, or text messages; contact our admissions team by phone for confidential conversations.

• Respond to inquiries and coordinate admissions
• Verify insurance benefits and eligibility
• Provide the treatment, referrals, and follow-up care you request
• Improve our website, services, and communications
• Comply with legal, accreditation, and regulatory obligations
• Send appointment reminders and administrative updates

We do not sell your personal information, and we do not use or share PHI for marketing in a manner that would require your authorization without first obtaining it.

We may share information with:

• Members of your treatment team and referring providers as needed for care
• Your insurance carrier or third-party payer for verification and billing
• Service providers who host our website, deliver forms, send email, or provide analytics under agreements that require the protection of your information
• Government agencies, courts, or other parties when required by law, subpoena, or to protect the safety of an individual

We use cookies and similar technologies to remember preferences, measure site traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect how portions of the site function.

We retain website inquiry information only as long as reasonably necessary to respond to your request and to meet our legal and business record-keeping obligations. Clinical records are retained in accordance with Pennsylvania law and applicable federal regulations.

You may:

• Ask us to update or correct the contact information you provided
• Opt out of non-essential marketing communications by using the unsubscribe link in our emails or by contacting us
• Request information about the PHI we maintain about you, subject to HIPAA and our Notice of Privacy Practices

Patients have additional rights under HIPAA, including the right to access, amend, and receive an accounting of certain disclosures of their PHI. To exercise those rights, contact our Privacy Officer using the information below.

We use administrative, technical, and physical safeguards designed to protect the information we hold. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

This website is intended for adults. We do not knowingly collect personal information from children under 13 through the site. If you believe a child has provided us with information, please contact us so we can remove it.

Our site may link to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted here with a new effective date.

For questions about this Privacy Policy, our Notice of Privacy Practices, or to exercise any of your rights, contact our Privacy Officer:

• Pennsylvania Behavioral Health Center
• 2215 Kimberton Road, Suite 1A, Phoenixville, PA 19460
• Phone: (610) 563-2752
• Email: admissions@pennsylvaniabehavioralhealth.com